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FAQ
An eSIM (Embedded SIM) is a digital SIM that allows you to activate a mobile data plan without the need for a physical SIM card.
After purchasing your eSIM, you can find the installation instructions in the "My Account" section. Scan the provided QR code to activate your eSIM.
No, each eSIM can only be installed and used on a single device. To use it on another device, you will need to purchase a new eSIM.
If your eSIM does not activate, please ensure your device is compatible, restart your device, and check that data roaming is enabled. Contact support if the issue persists.
Refunds are available only if technical issues prevent installation or use. Refund requests must be made within 30 days of purchase.